Chatbot and Business

In Today’s era of technology, the Chatbot are rapidly splashing into the business industries which improves the business productivity, resolve problems smarter & faster and enhance the customer experience. Digital chatterbots that mimic human conversations for solving various tasks are becoming increasingly popular as messengers become more widely used. 

INTRODUCTION:

The introduction of chatbots into society has brought us to beginning of new technology: the era of conventional interface. In initial chatbot (was known as ELIZA ) which was developed by MIT professor Joseph Weizenbaum in 1960s. Later on 20th century  popular chatbots has been evolved. In the year 2009, a company called WeChat in China created a more advanced developed. The endorse of chatbots was expedite in 2016 when Facebook opened up its developer platform  Via  through their Messenger app, they demonstrated what is possible with chatbots to the rest of the world.

CHATBOT:

Chatbot is software application  that mimic written or spoken human speech for interaction with the real person  which exploit with the artificial intelligence & natural language processing to the outcomes according to the human needs and guides them to their desired outcomes for the end user. It is the Virtual assistant  that interacts with us through text messages, a virtual companion that integrates into websites, apps, and instant messengers to help businesses get closer to their customers. A bot is a computer-assisted framework for interacting with users, which saves time and effort.

HOW CHATBOT HELPS IN BUSINESS:

Businesses began to understand the worth of the new conversational technology as an excellent thanks to leveraging a virtual assistant to enhance customer experience on a company’s website. With today’s technology, employing a chatbot on a company’s website increases engagement and improves customer satisfaction without having to employees.

Businesses are using chatbots to reshape their businesses and improve customer service. Today 50% of the consumer don’t get solutions via customer care on phone and they hang the call. But chatbot is an automated software that communicates with customers in the same way that a person does and is relatively inexpensive to use. Chatbots are available to assist customers at anytime of the day and week, and are not restricted by time or location. This makes it appealing to many businesses that may lack the manpower or financial resources to keep employees working 24 hours a day, seven days a week.

More businesses are transitioning from traditional to digital platforms to transact with consumers as technology advances. Chatbots are one AI technique that is gaining traction and use. Chatbot technology, such as Amazon’s Alexa and Google Assistant, and messaging applications like WeChat and Facebook Messenger, are examples of virtual assistants.

Customers regard chatbots as an effective method for solving the following issues:

  • To get a fast answer to questions
  •  To resolve a complaint or problem
  • To get a more detailed answer to a question
  • Finding a person’s customer service agent

What problems do you face as a business?

A business usually hires a small team for customer support. But at the same time, queries come in a regular flow every day. So, the same small team of agents gets frustrated and loses productivity. Another problem is not having anyone to respond to queries that come beyond 9-5 working hours. This costs business opportunities.

  • Failing to understand customer demands fast enough
  • Not reaching out across multiple platforms that customers use

How can a chatbot help your business?

Choosing the right chatbot for website can resolve all problems like:

  1. 24*7 presence of a virtual agent
  2. Instant response to all queries
  3. Engagement across multiple platforms
  4. Automation of frequently asked questions
  5. Reduced cost of marketing, sales, and support     

Benefits businesses realize when using chatbots:

1. Customer Support

Business can’t afford too many customer executives. So chatbot can help them with there customer support. A single chatbot can handle all the customers of a business.

Customer support is the best benefit of a business will get via chatbot.

With the help of chatbot, businesses can save the executives CTC and invest that money on other productive tasks.

2. Customer Engagement

Chatbot helps small/big businesses improving their customer engagement. A customer does not like survey calls from businesses. Today, 90% of customer uses messenger platforms multiple times in a day. So you can easily connect with them on their preferred platform. 70% consumer say they find chatbots more convenient than calls and emails.

3. Live Chat

50% of total consumer feels that they will prefer a live chat rather than other means of contact. With live chat,  businesses can easily serve their consumers what they want through messenger communication (Live Chat).

4. Save Time & Money

 By automating conversations that might otherwise require an employee to answer, organizations save time and money which will then be allocated to other work.

5.Engage Users during a Unique Way

Traditionally, customer questions were routed to businesses via email or the phone, which made user experiences fairly standard and non-customized. But chatbots offer a replacement, fun, and interactive thanks to engaging with brands

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